Service Desk Agent with French w Wrocław, Dolnośląskie sprżedam

Your tasks: Providing remote L1 Global Support to end-users working on shifts Analysing problems related to software and hardware, providing correct resolution Troubleshooting and relating resolution procedures to non-technical end-users Opening, closing and monitoring of the incidents in the ticketing system through the complete incident lifecycle Monitoring the correct timelines (SLA) Contacting the end-user via phone, e-mail & chat Providing input toward knowledge base maintenance Our requirements: Fluent French (C1/C2) Very good English skills Previous experience with Level 1 and Level 2 Service Desk Strong organizational skills with ability to prioritize effectively Interest in fixing technical problems Excellent communication skills with the ability to interact professionally with a diverse group of clients Strong organizational skills Readiness to work on 8 hour shifts 6:00am-1:00am Would be an asset: Help/Service Desk background Experience in working in SLA driven environment Your benefits: Reliability: a secure job position in an exponentially growing international company Team Spirit: strong team spirit and a great working atmosphere in a friendly team Openness: Direct and informal communication even at management level Career Opportunities: Great possibilities for professional, personal and language training Initial Help: buddy program to help you get started, welcome pack A package of co-funded benefits: lunches and multisport card, private health care, life insurance for you, your partner and family members Other conveniences like: free coffee, tea, parking and company bus from the center of Wroclaw

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